Building a 21st Century Facility Management Program

City of Buffalo, Buffalo, NY

Buffalo is better prepared than ever to manage its resources efficiently, sustainably and successfully.

Steve Stepniak, Director of Public Works, City of Buffalo

Civic leaders are challenged to embrace a clear vision for the future of their cities in the face of urban sprawl, shrinking populations and aging infrastructures. The City of Buffalo recognized the need for a cutting-edge facility management plan to maximize resources and create the strongest possible future for its citizens.

The city engaged a team of facility professionals to undertake facility condition assessments for more than 200 city-owned buildings. The FOS team delivered short- and long-term planning solutions for more than 3.3 million sf of civic space. The city then began the implementation of a multi-year, multi-phase plan to evolve its facility management systems into a tool for informed asset management decisions.

Key Highlights of the implementation plan include:

  • Development of a quick-action emergency plans for city police and fire departments
  • Creation of a computerized maintenance management system to track system repairs and costs and provide budget numbers to justify requests
  • Implementation of Geographic Information Systems to create enhanced mapping and analysis of civic buildings
  • Introduction of a preventative maintenance program and the creation of a new call center and on-demand work order system to track requests from building users, assign work and identify systems and equipment needing repair

Market: Civic
Services Provided: Facility Optimization Solutions | Master Planning

Performance Metrics

Our team executed short- and long-range planning for more than 3.3 million sf of city-owned facilities

Together, we create design solutions to the greatest challenges facing our clients and society.