Healthcare Advisory Services

CannonDesign’s Healthcare Advisory Services emerges from the idea that the services we provide to clients need to be integrated—embracing “ideas” rather than the conventional thinking of what a design firm has traditionally encompassed.

For many years, we have witnessed a less-than-optimal system of project definition and delivery that embraces only portions of the problem. Through our Healthcare Advisory Services, we advocate for a new manner of working: one that integrates healthcare professionals and design professionals to examine how transforming healthcare delivery can alter and be impacted by changes in the physical environment of healthcare facilities.

Our team of clinical innovation, product development, process design, Lean simulation and experiential modeling experts utilize some of the most inventive approaches available. In place of a model that allows data without context to drive critical decisions, is a process rooted in an understanding of where you are and where you want to be. From here, solutions are tested against the backdrop of the mission, vision and principles that speak to the core of who your organization is and will be in the future.

View the Emergency Physicians International articles: 
Designing the ED of Tomorrow
Entry Strategy
Powers of Observation

  • Hernandez, Manuel

    Manuel Hernandez, MD, MBA, FACEP


    With more than 20 years of administrative and clinical experience in both the private and public healthcare sectors, Manny Hernandez is a member of the health practice’s core team—leading the firm’s Healthcare Advisory Services initiative—an essential component of the firm’s architectural team structure that provides consulting services to help optimize clinical operations, service excellence, strategic planning initiatives and improve financial outcomes for healthcare organizations. He also brings his clinical expertise to the research platform where he advises on measuring the performance of design solutions on occupant and building performance.

    A graduate of the University of Pittsburgh School of Medicine, Hernandez holds a Master’s of Business Administration from the University of California at Irvine and has been an invited presenter on the performance and operational efficiency of healthcare facilities. He has authored numerous publications; most recently a series of four essays for Emergency Physicians International on the operational efficiencies of Emergency Rooms, and is a Fellow of the American College of Emergency Physicians.

  • T. Christopher Cooper, RN, MHA, MIM


    A seasoned clinician, healthcare executive and industrial engineer, Chris Cooper’s focus is on operational, strategic and design initiatives and their interrelationship as transformative tools for healthcare delivery. As a Principal within Healthcare Advisory Services—a vital consultancy component to the firm’s healthcare practice—Cooper leverages his advanced clinical and healthcare advisory skills to support a wide variety of facility and non-facility challenges facing CannonDesign’s clients.

    As part of the advisory services team, Cooper serves as senior nurse executive and clinical thought leader, providing insight on the future of healthcare, strategic planning, clinical process optimization, and experiential design.

    A registered nurse, Cooper holds both a Master of Health Administration and Master of Information Management from Washington University in St. Louis and a Bachelor of Science in Industrial Engineering from Purdue University in West Lafayette, IN. He received his Associate of Science in Nursing at Phillips Beth Israel School of Nursing in New York City.

  • Vaughan , Mark

    Mark Vaughan

    Vice President

    A seasoned healthcare senior executive, Mark Vaughan's 25+ years of experience spans healthcare strategy, business and capital planning, financial analysis, market assessment, information technology and master planning. Mark is an officer and engagement lead for Confluence, and brings a unique, results-oriented approach along with diverse experience in multiple industry sectors including healthcare, biotechnology, financial services and retail.

    With a Masters in Business Administration from Saint Louis University, Vaughan believes in continually sharpening his skills and knowledge of the latest trends in healthcare, lean processes and strategic planning in order to better serve Healthcare Advisory Services clients.

    He has led several key consulting engagements. His recent clients include the University of Pennsylvania Health System; Sunrise Health Region in Canada; Advocate Christ in Chicago; State of Maryland Department of Health; University of Kansas Hospital; the U.S. Department of Veterans Affairs; Humber River Regional Hospital in Toronto and Saint Louis University Medical Center.

  • Dumser, Julie

    Julie Dumser

    Vice President

    Julie Dumser’s 30+ year-career as a perioperative nurse offers the firm’s healthcare team and its clients a wealth of experience in direct patient care, healthcare operations, nursing administration and executive leadership. As a member of the Healthcare Advisory Services team, she ensures that care delivery innovations and clinical and operational best practices are strategically integrated into every healthcare project.

    A certified LEAN professional and a Six Sigma Green Belt, Dumser promotes the use of process improvement tools to develop clinically efficient environments. A member of the American Nurses Association and the Ambulatory Surgery Association, Dumser holds both a Bachelor of Science in Nursing and a Master of Science in Management from Colorado Technical University.

Clinical Facility Review

In healthcare second opinions are proven to save lives and improve outcomes. A second opinion on your new facility solution could have the very same impact—many times over. Download PDF

Community Needs Evaluation

The most respected organizations understand the communities they serve along with the hopes, dreams and fears of their customers. Should healthcare be any different? Download PDF

Outcomes Based Visioning

A pilot doesn’t take flight without knowing their final destination. Why should planning tomorrow’s healthcare be any different? Download PDF

Patient Obligation Revenue Cycle Enhancement

15 cents of every healthcare dollar is spent on revenue cycle management. Imagine what cutting that number by even 25% could do for your margins. Download PDF

Performance Optimization

Performance is more than keeping your eye on the ball. You have to know which ball to watch in the first place. Download PDF

Simulation Modeling

Making an operational decision that could cost millions without all the information is like betting your organization’s future at the roulette wheel. Arming yourself with the right information turns decision making from a gamble to a sound business decision. Download PDF

Strategic Master Planning

Creating a successful recipe is no accident; it requires the right ingredients in the right amounts at the right time. Preparing for future success requires the same approach. Download PDF

Strategic Planning & Business Model Innovation

Moving forward is not about looking back, it’s about setting a realistic vision for tomorrow and putting in place the resources to get there. Download PDF

Technology Planning

Technology planning is much like a chemical reaction. Do it right and the outcome is greater than its individual parts. Do it wrong and the whole thing can blow up on you. Download PDF

  • Commonwealth of Virginia Department of Behavioral Health and Developmental Services
  • Indiana University Health
  • Kaleida Health
  • Northern Health Authority
  • U.S. Army Corps of Engineers
  • U.S. Department of Veterans Affairs
  • University of Chicago Medical Center