Experience Strategist / User Researcher

United States - Remote

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Blue Cottage of CannonDesign is conducting a search for Experience Strategists with a focused interest in User Research to deliver services that bring the best of experience strategy and design to our clients. We are looking for stellar performers who want to be champions and partners within Blue Cottage of CannonDesign’s team.

ABOUT OUR FIRM

Blue Cottage of CannonDesign is an industry-leading consulting firm. Our team works with organizational leaders to define their ideal future and plan processes, organizational strategies, equipment and facilities to create this future, and our projects are anchored by any of the following services: strategic transformation, design thinking, experience strategy, space and functional programming, operational planning, organization design, change management, and transition and activation planning.

ABOUT THE ROLE

As an Experience Strategist, your mission is three-fold: to wow our clients through fantastic work, build awesome teams and work culture, and continue to differentiate our service offering in the marketplace. You demonstrate an ability to our clients through their most complex decisions by facilitating future-focused outcomes. You revel in insights gathered from both qualitative and quantitative data and can help organizations across multiple sectors visualize and articulate their experience strategy and transformation journey. You will be involved in all aspects of planning, preparation, coordination, and execution of a project that delivers measurable value to the client and results in client satisfaction with the work product and adoration of the firm overall. 

Successful consultants on our team will have a combination of creative and analytical abilities and interests. We are looking for entrepreneurial team members who demonstrate leadership, drive and values mentorship.

WHAT YOU WILL DO

  • Lead and deliver consulting services for phygital (physical + digital) experience strategy projects across multiple sectors – Health, S&T, K-12, Civic.
  • Create meaningful, long-term relationships with clients/users through excellence, integrity, and reliability.
  • Collaborate with clients to understand their aspirations, the issues they face, and the mindsets and behaviors that will support their transformative vision.
  • Collaborate with internal teams to craft new and elevate existing qualitative and quantitative research methodologies to be tested and activated in project work  
  • Lead and facilitate research activities – interviews, surveys, ethnographic fieldwork, focus groups, and more – to uncover underlying needs and distill qualitative and quantitative data into meaningful insights
  • Lead and facilitate user groups and client work sessions to diagnose root challenges and boundary-pushing aspirations into meaningful insights and a vision for the future.
  • Partner with teams to effectively solve unstructured problems to deliver on design strategy, experience design, organizational culture, and change enablement.
  • Successfully deliver on multiple projects simultaneously, with a focus on excellence in service delivery and growing the team’s capabilities.
  • Create work plans including project staffing, project approach, fee optimization, and resource requests.
  • Manage consulting engagements, review project performance, track project budget, and deliver to workplans.
  • Promote thought leadership on experience strategy, evolving technology, culture transformation and change management.
  • Play a meaningful role in firm leadership by enabling professional development, mentoring, team leadership, and recruiting.
  • Participate actively in sales pursuits and proposal development.

ABOUT YOUR QUALIFICATIONS

  • You are a quick study and have a Bachelor's degree in business or a design related field.
  • You have at least 8 years of experience immersed in experience strategy and change or related experience (Please submit portfolio and/or work samples when applying).
  • You tend to favor both sides of your brain equally. People describe you as analytical and creative.
  • You are creative in approach, a critical thinker and are meticulous about your work product.
  • You are a wizard in qualitative facilitation and exhibit executive gravitas.
  • You are a pro in using PowerPoint, Excel, Tableau/Power BI, Adobe Creative Suite, Visio and virtual collaboration tools.
  • You are comfortable with regular travel for client work and internal meetings.
As a Federal Contractor, CannonDesign is required to comply with President Biden's Executive Order 14042.  Therefore,  as a condition of employment, all employees must provide proof of receipt of a full COVID-19 vaccination unless qualified for a valid medical or religious accommodation.
The salary range for this position is $100,000 to $130,000 annually. This salary range is the range we believe is the anticipated range of possible base compensation at the timing of the posting. We may ultimately pay more or less than the anticipated salary range for the position. Employees may be eligible for discretionary bonuses. We offer a full benefit package including medical, dental and vision coverage and flexible spending account options and voluntary insurances. We have paid time off, flex-time summer hours, remote work options and a 401k plan and employee perk programs. For a general overview of our benefits, please visit our careers page at www.cannondesign.com/careers/. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

ABOUT WORKING HERE

  • We are a start-up culture in an established firm: nimble, energetic, innovative and fun.
  • We are relentless in our pursuit of client adoration (not simply satisfaction). Consistent delivery of the best service is what we are.
  • We are committed to ensuring our practice is equitable for all employees, representative of the communities around us – and focused on the future of design. We advocate for equity, diversity and inclusion efforts through the leadership of our Diversity + Inclusion Council, Women’s Forum, and other community advocacy initiatives.
  • We’re about communication and transparency here. If you want to talk to someone about an idea you have, or a challenge that needs addressing, we’re ready for you.
For a general overview of our benefits, please visit our careers page at www.cannondesign.com/careers/
Please note that candidates can only apply to our positions on our company Careers site. It's not uncommon for scammers to create positions that look legitimate on other sites; never enter your information or apply for CannonDesign positions on any platform. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume and portfolio when applying.
As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required timeframes and adhere to our internal policies and our Code of Conduct.
CannonDesign recognizes the value of diversity in our workforce. We are committed to equal opportunity. We consider all qualified employment applicants without regard to race, religion, color, gender, age, national origin, sexual orientation, gender identity, partnership status, protected veteran status, disability, or any other status protected by federal, state, or local law. Individuals who hold legal work authorization applicable to employment at CannonDesign in the United States will be considered without regard to citizenship/alienage.
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