Event Date(s): October 28, 2019
Presenters: Julie Dumser

Julie Dumser to Lead Patient Experience Workshop at Planetree International Conference

Julie Dumser, RN, BSN, MSM, of Blue Cottage of CannonDesign and co-leader of the Surgery, Interventional and Imagine Subject Matter Expert team, will be leading a workshop at the upcoming Planetree International Conference in Orlando, Florida, titled “Healthcare that’s intuitive. Using design thinking tools to create a better patient experience.”

The workshop will explore how affordances – which are the characteristics of a process, product or space that encourage certain behaviors – impact staff, providers, patients and families. Julie will specifically focus on physical, emotional, and cognitive affordances, and encourage the use of design thinking to create healthcare environments that patients and families can navigate comfortably and intuitively.

Planetree is a mission based not-for-profit organization that partners with healthcare organizations around the world and across the care continuum to transform how care is delivered. Its annual international conference brings together healthcare’s leading thinkers, doers and disrupters to combine their passions for creating the ultimate patient and family experience that improves health outcomes and healthcare culture.