The University of Minnesota Health Clinics and Surgery Center was recently profiled in Minnesota Medicine. The article, titled “Patient-centered, wired — and with windows,” highlights how research-backed design trends are changing the face of healthcare. The director of our health practice, Mike Pukszta, was quoted extensively throughout the story.
The full article can be read here. Key excerpts are included below:
When patients go to see a physician, they have this experience: They walk up to the reception desk, give their name, pick up a pile of paperwork and then find a seat in the crowded, often windowless waiting room. It can take a long time for the nurse to call them in for their appointment, so they read magazines under flickering fluorescent lights. What follows during this visit are more windowless rooms and more waiting until they finally see the first medical professional.
Mike Pukszta, healthcare practice director for the global architecture firm CannonDesign, was trying to eliminate that kind of experience when he and his team of architects and designers created the University of Minnesota Health’s Clinics and Surgery Center in 2016.
“The worst thing I’ve ever experienced at a doctor’s office is walking up to a person behind a sliding glass window and hearing them say, ‘What do you want? Write your name down here and sit down.’”
“We looked at places like the Apple store that are providing really good customer experiences,” Pukszta says. “We thought, ‘How can we make the healthcare experience in this building work and feel more like that?’”
“That building has set a new bar in ambulatory care delivery,” Pukszta says. “It’s an accomplishment, a radical departure that could usher in great change in the way healthcare works.”