Modern Healthcare, the health industry’s leading source of healthcare business and policy news, has published a new feature story on the University of Minnesota Health’s (M Health) successful Clinics & Surgery Center. The innovative building is designed with ideas from consumer industries – retail, air travel, hospitality – and corporate workplaces to elevate patient and provider experience. As noted in the story, “patients walking in the front door of the University of Minnesota Health Clinics and Surgery Center in Minneapolis may do a double take, thinking instead they’ve entered an Apple store. Registration desks have been replaced by greeters armed with iPads. Patients are tagged electronically so providers can find them anywhere (in the building) without calling their names….the focus on consumerism and a more patient-centric environment is paying off.”

The Clinics & Surgery Center is driving numerous benefits for M Health, including:

  • The facility allows M Health to see twice as many patients with significantly less real estate than their previous facility
  • M Health has seen new patient growth increase 14% compared to the previous year
  • Resulting operational changes have saved M Health $60-$70 million in capital costs
  • Increased hours of operation have led to an increase in commercial payors overall and at different times of day
  • Patient experience is yielding more than 3x as many compliments as complaints and 10 clinics are exceeding the 90th percentile for “would you recommend” in Press Ganey surveys of like organizations

Read the full Modern Healthcare story >