September 18, 2019

Standardizing workflow across primary and specialty care

Valleywise Health (formerly Maricopa Integrated Health System) supports a specialized population as a safety net within the Phoenix region.

The system offers a full array of healthcare services to their patients, with multiple facilities located across The Valley to increase access to quality care. As part of the Integrated Program Management Office (IPMO) for the Care Reimagined project, Blue Cottage of CannonDesign has led the operational planning and programming of Valleywise Comprehensive Health Center – Peoria, a new 126,000 sf primary and specialty care facility (architecture by Hobbs and Black) located in Peoria, AZ that is scheduled to go live in 2021. Challenging care delivery in the region to transform the patient experience, this multi-level outpatient facility offers Primary and Specialty Care (including Dental and Dialysis), Integrated Behavioral Health, Procedural Services (GI and Surgical), and on-site Urgent Care. The facility also includes on-site laboratory, imaging, and retail pharmacy services for added convenience to Valleywise patients.

The Blue Cottage team is currently engaged in the transition planning phase of the project, working to prepare VH leadership and staff operationally for the move into the new facility and coordinating the building activation process to ensure the facility is ready to support patient activity for go-live.  Through the transition, Blue Cottage of CannonDesign is working with users to marry the physical environment with documented future state operational workflows and supporting technologies to identify gaps and understand training opportunities for staff in preparation for go-live.

At Valleywise Comprehensive Health Center – Peoria, the future state involves new operational concepts for the organization which are not in place today, challenging care delivery and existing cultural norms. Such concepts include the implementation of a centralized check-in model across all patient types and a standard clinic workflow for both Primary and Specialty clinics (supported by standard utilization of the Epic dot system), ensuring a consistent experience for patients. Users also have developed a standardized workflow for all procedural areas which includes the use of a shared prep/recovery space with shared staff to optimize resources across multiple service lines. Through multiple Day in the Life simulation exercises and coordinated training and education activities, staff will be able to test patient care processes within their new facility and develop a level of comfort prior to seeing their first patient.

Brief Summary

County System: Approximately 2 Million total SF over 11 campus sites; Comprehensive Health Center: 126,000 SF 

Start: 2017 | Completion: Comprehensive Health Center – 2021; County System – 2023