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Perfecting the Ambulatory Care Experience

Challenge: Create an integrated, optimized patient experience through a redesign of the existing ambulatory care model at a top-ranked comprehensive cancer center in Western United States.

Solution: After final recommendations were presented, the cancer center’s administration was equipped to make smart, strategic decisions about the immediate and long-term organizational, operational, and infrastructural changes needed to optimize the patient experience and position the organization for long-term success.

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