How to maximize intergenerational healthcare workforces
The American Hospital Association reports that more than 60 percent of employers are experiencing tension between employees from different generations. This is a pretty startling statistic, especially in light of the healthcare industry’s ongoing “talent war” and tight labor market. More than ever, attracting and retaining a happy workforce is paramount to a healthcare system’s success.
This topic was a recurring theme at this year’s Healthcare Design Conference and Expo, and I was fortunate to moderate a panel about the generational issues facing healthcare organizations from both a patient and workplace perspective. As a follow-up to the post I wrote about generational issues in the workplace, here are some of the big ideas that resulted from the panel discussion.
Encourage cross-generational partnerships
Despite the contrasts between generations and how they work and interact with others, successful teaming models have emerged that intentionally partner individuals of differing generations, harnessing the strengths and limitations of each. In addition to formal partnership models, informal relationships can be created by designing spaces that naturally bring employees together, such as shared support zones, outdoor staff areas, cafes or gyms. These communal spaces have the inherent ability to spark conversation among employees and foster serendipitous interactions.
Focus on similarities rather than differences.
Although providing multiple workspace options for multiple work styles sounds ideal, doing so is not always possible or reasonable. Instead, health systems can focus on workplace themes that employees value across generations: access to natural light and views, work areas that properly address ergonomics, and a workplace that creates a sense of community, to name a few.
Offer variety via flexibility.
Rather than providing one workspace option and asking employees to conform to that option, provide flexible options that can adjust based on work and generation type. Rather than providing many options, provide a few agile options that can be reconfigured to best suit preferences across the spectrum of work types: concentration, collaboration, socialization and education.
Respect your elders.
According to the American Association of Colleges of Nursing, the average nurses’ age is 47. The American Nurses Association goes onto report that the largest age group of employed RNs falls in the range of 50-54. Further, in response to a shortage of healthcare workers, many health systems are trying to retain its workforce well beyond retirement age. The physical limitations that come with the baby boomer+ age group require a workplace that is responsive through proper ergonomics, supportive seating, safe patient handling and limited travel distances.
Co-create with employees.
The only way to create a space that facilitates shared prosperity for an intergenerational workforce is to include an age-diverse group of employees in the design and planning process. Beyond simply holding an occasional user-group meeting, it’s important to “co-create” with this group, meaning that designers should work alongside these employees to develop and test solutions until an ideal state is realized. Doing this makes certain the final solution is grounded in actual, cross-generational employee needs.